Platform Incidents & runbooks

Incidents & runbooks

Active incidents (1)

  • INC-842 · High

    Indexer lag exceeded 15 blocks

    event-syncer · On-call @mchen notified · 24m ago

Incident history

  • INC-839

    Redis memory pressure in auth cluster

    Medium · resolved · Mitigated via replica flush

    5h ago
  • INC-831

    Attestation timeout in us-east-2

    Critical · resolved · Root certificate refreshed

    26h ago
  • INC-828

    Rate limiter threshold drift

    Low · resolved · Quota recalibrated

    3d ago

Runbooks

    1. Check RPC provider health and rate limits
    2. Scale event-syncer consumers by +2
    3. Replay from the last confirmed block
    4. Confirm lag < 5 blocks for 10 minutes